Receiving Donations

Our dedicated staff start the process by sorting through raw donations from the public. This is done by the crate load and we sort through thousands of kilos of donations every single day.

Sorting

As we go through each crate of donations we sort them into categories, from ladies to mens, to blankets and toys. We try our best to salvage as many donated items as possible so we minimise our contribution to landfill. 

Pricing, Labelling & Weighing

To keep the online store organised, we individually label each item with a specific code so we can easily find it when someone makes an order online. Each item is then weighed as this is required from Australia Post in order to give accurate shipping costs to the customer at the time of purchase. 

Photography

Since every item on our website is a one-off and unique we take 4 photos of every item we place online. With over 10,000 products online this means we have taken at least 40,000 photos so far.

Uploading to the website

Finally, after all this has been done, we upload the product into the website via our Shopify eCommerce platform. This has to be done individually and our team of staff and volunteers upload a range of new products every single day to keep up with demand.