ABOUT US

A lot of effort goes into making Australia's largest online op shop run, from receiving donations to placing items online many people are involved in making our website work seamlessly. 

OUR PROCESS

Receiving Donations

Our dedicated staff start the process by sorting through raw donations from the public. This is done by the crate load and we sort through thousands of kilos of donations every single day.

Sorting

As we go through each crate of donations we sort them into categories, from ladies to mens, to blankets and toys. We try our best to salvage as many donated items as possible so we minimise our contribution to landfill. 

Pricing, Labelling & Weighing

To keep the online store organised, we individually label each item with a specific code so we can easily find it when someone makes an order online. Each item is then weighed as this is required from Australia Post in order to give accurate shipping costs to the customer at the time of purchase. 

Photography

Since every item on our website is a one-off and unique we take 4 photos of every item we place online. With over 8,000 products online this means we have taken at least 32,000 photos so far.

Uploading to the website

Finally, after all this has been done, we upload the product into the website via our Shopify eCommerce platform. This has to be done individually and our team of staff and volunteers upload a range of new products every single day to keep up with demand.

SHIPPING

How does our shipping work?

We use Australia Post for all of our shipping needs. Currently, due to Covid-19, Australia Post may have delays with getting packages to our customers. All our orders come with a tracking number that gives you the ability to follow your package and check it's progress on it's way to you.

We ship all orders within 24 hours of an order being made.

We also offer free shipping when you spend $50 or more online.

View our full shipping policy here

Did you know that the average cost to fund a Lifeline call to someone in crisis is $39? Every $39 you spend goes towards helping save a life.

$50 

MILLION RAISED ANNUALLY

125

STORES

1,000

EMPLOYEES

2,000

VOLUNTEERS