Hear what our
customers have to say

The following quotes are genuine, unedited, anonymous comments from customers that have purchased from Lifeline Online.

"Love this type of shopping. Love the packaging and wrapped up items. Have purchased many absolute gems I will have Forever!!! So absolutely my favourite shop!!!"

Experience was good, product was good, easy to order product, delivery was timely.

Good cause Good gear deal done simply & kwikly!

I will recommend shopping at Lifeline's online store to anyone who is interested in grabbing a great bargain that's not going to cost the earth in resources. The Lifeline store has so many items that still have a lot of life left in them.

I like a bargain and very easy to use website.

Love this type of shopping. Love the packaging and wrapped up items. Have purchased many absolute gems I will have Forever!!! So absolutely my favourite shop!!!

I like your ethical approach to good quality second hand purchase and delivery

Great range of DVDs at excellent prices. Very easy to use website (thanks IT Staff!!!) Beautifully packaged in recyclable packaging and delivered super quick.

Although the prices are expensive. So is every other charity store. I think the quality is better than what's in the stores. But if I didn't have the discount I probably would think twice before purchasing. But I'll keep looking

With living in a remote rural location, homeschooling; it is a truly awesome service to have access to being able to purchase book resources. Also having children with needs finding the style and texture of clothing (mostly comes from preloved) having access to online shopping has been a wonderful addition to our quality of lives. Thank you.

Great customer service

In a unique style you have courteously requested feedback. Your website is clear including merchandise, it is uncluttered, range extensive but not over-stacked to exhaust potential buyers/donators, and is user-friendly. Your pricing in the main is fair. Your delivery well-scheduled. Pleasing overall and enjoying return visits. Happy to recommend in support of worthy and essential service. Thank you for your tireless endeavours.

"I have actually already recommended shopping lifeline’s store online to a friend and they have already bought from the store! Absolutely love it!"

I am really happy you have an online store, as it helps me purchase good quality items, at good prices, in a more sustainable way, while at the same time supporting a crucial organisation like Lifeline.

LOVE the free shipping over $50, and fast postage. Would be great if there were more plus clothing items to choose from, and to receive a proper invoice receipt with purchase. Well deserved.

Delivery came in 2 parts. The info slip (with the partial delivery) for email contact if there was a problem was wrong email address so my email bounced. Then the balance of the order was wrong and something else was delivered. Now I am getting a refund - thank you.

I only come to buy books. I'm pleased to find 2nd hand books online. They are all good to very good copies and I like that they are carefully wrapped in paper and recycled boxes are used.

The quality and labels of the clothes is magic. The website shows the clothes and describes them accurately. Customers are able to support a great charity while receiving items that may no longer be available in retail as in the fabulous vintage section. I was totally reassured about my order by getting a prompt return email to my query about the delivery and felt I could always go back to that person for assistance as they came across as genuinely caring for my transaction.

I like to support Lifeline and donate good-quality second-hand clothes and books. I also buy from Lifeline and find the quality and selection good. Keep up the good work.

items are posted quickly most of the time they are well packed (I think I have bought 4 or 5 lots so far) please list more toys lol

It's a great service and the online aspect just makes it easier to check out stock from the comfort of your own home.

"Unexpectedly amazing quality of items (the ones that I bought). Good brands. Cheap prices. Very professional shopping experience. Was genuinely very surprised at the whole experience."

Exceptionally prompt service responding to my request and auctioning a refund.

Convenient

So well priced for item

Great way to support lifeline!

I use the site to purchase books. They are great quality and, when on sale, good value! Plus, it’s nice to know the profits are going to charity. Dispatch is usually quick too!

I like to support lifeline in any way I can and when you can do it by getting good quality books that is a bonus. I check the sight often to see what I can get, but often miss out when I don’t order quickly enough.

I love being able to buy brands that I normally wouldn't be able to afford. I also feel like I'm caring for the environment by reusing rather than purchasing new.

Very friendly and great communication. Website was great and mobile friendly.

Easy to use, nice layout of online store.

I shop on the online store regularly as I live rural and my closest store is an hour away. I can shop anytime I want .

The products are as advertised, its easy.

The quality of the shoe I bought was of high quality which I didn't expect. Great stuff Also, the shipping to PNG was very fast. Thank you for the great service.

Prompt delivery, good products

Quick, easy and some lovely items that are mostly affordable.

"I love being able to buy brands that I normally wouldn't be able to afford. I also feel like I'm caring for the environment by reusing rather than purchasing new."

Love Lifeline online!!

Excellent products, fast delivery, thanks!I

Love the easy of online shopping, but with the quality and variety of an op shop.

Great prices for second hand books with such good quality. Order arrived very quickly. Website was easy to navigate and presented well

Great serviceI am especially interested in books ... you run a a lot of out of print titles which are otherwise not available in good condition and at very reasonable prices.

Very easy to use, no problems except the tracking number emailed just came up as unconfirmed on Auspost - second time this has happened.

I was thrilled to find a book that I needed for study purposes at a very reasonable price. The book was wrapped and packaged better than books I have ordered from full price, online book stores! Thank you and keep up the great work! :)

Easy shopping experience & received good quality clothes and shoes.

Item arrived in good condition . Very good value.

Easy to navigate and good photos

Efficient service, easy to navigate website, great range of products for very affordable prices with funds spent going towards a good cause!

Great to be able to shop secondhand a wide range

Convenient

I had easy, fast reliable service, thank you

The book I purchased was brand new I was amazed. Delivery was fast and I received numerous notifications to let me know the progress

Interesting and fun

I liked that i could find groupings of items, and then browse through them

The website is great, service was great, prices are good but could be better in my opinion. Other than that I would shop here again for sure :)

"The book I purchased was brand new I was amazed. Delivery was fast and I received numerous notifications to let me know the progress"

Ive been after this book for a while & found it on Lifelines site at a. good discount rate. Very happy with the communication & delivery time :)

I found the overall experience positive and have since directed friends to the site.

Great quality products, well priced and fast delivery. Very impressed!

It was by accident that I found what I was looking for at Lifeline after doing a Google search. I ended up then browsing further at the Lifeline online shop and bought more than I had planned to!

Items are in very good condition, presentation was excellent and picking and delivery was super quick!

Love shopping on your site. Work full time and it enabled me to buy for friends and family lots of items . Great quality and love supporting your charity and being able to recycle rather than adding to land fill.

It was easy to find what I was looking for (DVDs.) Having the different genre sections mage it easy to locate the types of DVDs I wanted to buy. Having the cover art displayed helped me select the right DVDs. Receiving emails recognising order placement and when items were posted (including expected delivery dates) was very helpful. The items were beautifully packaged in recycled, environmentally friendly packaging. The items were in great condition (DVD cases were clean, inserts were in damaged. DVDs played perfectly.( The items prices were exceptionally good value for money. I also liked the ‘You May Also Like’ section at the bottom of the webpage (that is how I found the candle that I also bought.).

It’s one of the easiest and best online shopping experiences I’ve had and it’s for a good cause.

My books were all very reasonably priced, posted quickly & in perfect condition. Thanks.

Was very easy for a techno phobe like me

I gave that rating as it has been very rewarding so far. As I write this review, I'm actually wearing a jacket and shirt that I bought from here. The quality has been very good with everything that I have purchased and each product has come swiftly. Also, I appreciate the free shipping over $50! Other online op shops don't offer the same thing which makes things add up when you are living on the budget lifestyle.

"It’s one of the easiest and best online shopping experiences I’ve had and it’s for a good cause."

I found it a pleasant Experience, happy I found a second hand store on line to shop at

The site and the shopping experience was easy and very good. However I will be returning the item as it was described as "Womens" but it's a "Mens" so is far too big. Otherwise all good and super quick delivery. Thanks

I've ordered lots of books off you guys and have been more than pleased with the quality. Thank you all very much for your efforts and please keep up the good work.

The website is very good and I like the concept of being able to "op shop" online. However two of the four articles I purchased were not a good fit or a good look and I won't wear them. I tend not to shop on line because there is often disappointment as there is a high risk the article won't fit correctly. I would feel uncomfortable returning an article to Lifeline because it is a charity.

The items were absolutely lovely, the packaging was fantastic, free delivery for being over $50 was lovely. The only thing is I didn't realise that they would come in separate packages and on separate days. But so happy with my purchase please get more vintage items online just love them :)

Love this type of shopping and re purchase of used goods for a great cause

Lifeline is an organisation really worth supporting. I was happy with the communication, the quality of my purchases and the recyclable packaging. I have already recommended the shop.

Very easy to locate what I was looking for. Arrived beautifully packed. Arrived when expected. Pity Aust Post costs were a little reasonably posted (yes I know they are probably in line with wages but their costs are still ouch!!)

A great service

I found the entire process very easy. A massive variety of products for a very good price. Happy to pass on my experience to my family and friends.

I am in a book club and Lifeline store had the cheapest books and when i received the book it was brand new.

Love this initiative and am encouraging all friends and family to look here for items needed prior to buying new.

 "I found the entire process very easy. A massive variety of products for a very good price. Happy to pass on my experience to my family and friends."

Excellent packaging, speedy service. Thank you.

Easy to use, interesting stock, excellent online store and delivery service. Items packed neatly.

Easily able to purchase online and the delivery was extremely fast. I have found the item I purchased to be in almost new quality.

Easy as, new products, fast postage, well packaged.Unexpectedly amazing quality of items (the ones that I bought). Good brands. Cheap prices. Very professional shopping experience. Was genuinely very surprised at the whole experience.

I am a regular buyer and most of my purchases have been in very nice condition, For this reason I would recommend lifeline online op shops to others. I do think, however, that just because something is a ‘name’ label doesn’t automatically make it worthy of a higher asking price especially if the condition is not good.

The website is easy to use. Only annoying thing is when you click on an item to look closer & buy, then want to return to all the items, it takes you back to the top of the list, not where you left off.

Great idea to have an online store. Great range of items.

Because it’s easy for those who can’t get out, but still deserve to find a bargain.

Great service and products delivered promptly and in good condition.

Prices are good

Awesome service and shopping ... look forward to getting my purchase.

Good quality items

Quality was much better than I expected. Quick delivery.

 "Quality was much better than I expected.
Quick delivery."

Great site- although I'd suggest adding PayPal, and make it so you don't have to go to the "search" page every time you look for an item. (Maybe add a search bar in top corner?) Otherwise great! Fast shipping, LOVE the eco friendly packaging, and items are great. Thanks!I actually prefer to op shop this way, it takes out a lot of time consuming searching through shops :-)

I have actually already recommended shopping lifeline’s store online to a friend and they have already bought from the store! Absolutely love it!

Reliable and going to a good cause

Good range of products sometime you can find a real bargain and it's nice to support a charity I believe in.I am into books ... your selection is wide ranging ...you make available a lot of books which are out of print ,... you turn up an interesting slice of writing on Queensland ... history biography

Good quality at good prices

It was easy to use. The only thing I would say is have more stock added online.

Very easy to order

I live in Country Victoria so love buying quality second hand clothes. You are prompt and very reliable. So glad to have came across your service.

Good service

Easy process from beginning to end. High quality product.

Clothes generally aren't that cheap, and you don't have the chance to try things on. In an op shop it would be cheaper and you could try them, and buying new clothes you can check sizing guides before you buy, so this kind of falls short there. I've got a couple of things that don't fit me. I also got a dress that was damaged, although the refund process was efficient and easy. Overall, my shopping experience has been pleasant.

Absolutely everything was fantastic - just found the website didn't function well on my phone. I went onto the PC - but found it was hit and miss with working effectively..... was a little clunky with finding items...... Hopefully someone can help with the website.... but realistically I am so impressed you offer an online option, very reasonable re no mail costs over $50 purchase, and the quality of the items was extremely impressive - a big thumbs up.... will definitely keep an eye on your site and hopefully shop again soon - Thank you!!

The item was different to description and the option to return was given promptly and politely with an apology. However I loved it so much and could see its potential so kept it. Free postage over $50 spend it also an incentive and the occasional flash sales. I also like how you can see what has sold, this helps if you were quite sure about an item but then can see if it has since been sold. Will see you again soon!

Quality items. reasonable pricing and wrapped very well. why would I not recommend thanks.

Very happy with everything about the product and service.

I'd love to give those products a second or third chance and lifeline online system works very good. Just wishing if you could kindy provide few more details or photos of each items that would be wonderful.

"First time i've used your site. Found that the quality of books outstanding. Will be buying many more off you."

I am happy with the items I have received Postage pricing could be better (using flat rate satchels etc) Description of items listed could be better :)

Enjoy online shoppingI like to shop in Australia as I have more confidence than overseas countries

I am happy with goods purchased

very easy website and items quick to arrive, my partner is convalescing from surgery so is enjoying watching old DVDs of Hogans Heros

I am delighted to be able to shop for lifeline items from home.

Generally speaking the site is easy to use and products are of good quality.

I received exactly what I wanted for my daughter, a bee keeper, and received it on time specified. And I am giving to worthwhile cause. So good!

I was very happy with my experience! My only constructive feedback would be that there doesn't seem to be a search feature!

Using the site was easy. The book I purchased was exactly as described with the condition and is hard to find. The item arrived quickly. I love being able to support a op shop online.

Providing the opportunity of access to a great variety of resources and products. Efficiency with the online service, and the awesome care in packaging.

Re-cycled fashion is great! Less waste! Money goes to a cause.

It was all very easy. I prefer to shop preloved items and it is fantastic to be able to access them online.

Item was perfect just as depicted in photos. Easy to navigate website. Many great items to choose from.

It makes it a lot easier to look for things online....when you don't like traditional shopping.

Website has a lot of products, generally quite well laid out.

Your online shop was one the best I've ever used. I do a lot of shopping online and Lifeline was quick and easy. Most excellent overall.I

t's for a good cause; buying secondhand is better for the planet; the prices are great; the vintage clothes I purchased were great; they arrived quickly; and it was a little bit of a thrill to receive my packages.